Overview
Thank you for shopping with us. We value your trust and strive to provide high-quality beauty and skincare products. If you are not completely satisfied with your purchase, we are here to help.
This Refund & Returns Policy applies to all purchases made through our website.
Return Eligibility
You may request a return within 30 days from the date of delivery.
To be eligible for a return:
- The item must be unused and unopened
- The product must be in its original packaging
- The item must not be damaged or altered
- Proof of purchase is required
Products that have been opened, used, or tampered with will not be eligible for return due to hygiene and safety reasons.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare and cosmetic products
- Items marked as Final Sale
- Gift cards or digital products
- Promotional or free items received with purchase
How to Initiate a Return
To request a return:
- Contact our customer support team through our Contact page.
- Provide your order number and reason for return.
- Wait for return approval and instructions.
- Pack the product securely and ship it to the provided return address.
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- Clear photos of the product and packaging
Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.
Refund Process
After we receive and inspect the returned item:
- Refunds will be processed within 5–7 business days.
- The refund will be issued to the original payment method used during checkout.
- It may take additional time for your bank or card provider to reflect the refund in your account.
Shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders can only be canceled before they are shipped.
Once the order has been dispatched, it cannot be canceled and must go through the return process.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact our customer support team through the Contact page on our website.